# Welcome to Amazon Customer Service

We can help you take care of most things here, sign in to get started.

## Search our help library

## All help topics

- Take Quick Actions
- Where's my stuff
- Shipping and Delivery
- Returns, Refunds and Product Support
- Managing Your Account
- Security & Privacy
- Payment, Pricing and Promotions
- Devices & Digital Solutions
- Amazon Business Accounts
- Large Items and Heavy-Bulky Services
- Other topics & Help sites

### Track your package

Track your packages in **Your Orders**.

### Return Items You Ordered

Return your orders using our **Online Return Center**.

### Check status of a refund

Track your return and refunds in **Your Orders**.

### Track Your Return

Learn how to track your return location and status.

### Manage Your Amazon Prime Membership

Cancel your membership easily on this page.

### Amazon Settlement

Learn where to find additional information on settlements involving Amazon.

### How to Update Your Amazon Payment Method

Keeping your payment methods up to date prevents purchase and digital service interruptions.

### Get Product Support

We provide free product support when you need help using a product or if it doesn’t work correctly.

### Digital Services and Device Support

Carrier Contact Information

Find the contact information of your delivery carriers.

### Delivery Guarantees

Learn more about our guaranteed delivery offer.

### Amazon Prime Shipping Benefits

Check the shipping benefits included in your Prime membership.

### Shipping Rates and Times

Have a look at shipping rates and times, domestic as well as global, all at once.

### Amazon Pickup Locations

Learn more about Amazon's pick up alternatives to doorstep delivery.

### Refunds

Get detailed information about refund options and timelines.

### Return a Gift

Return, exchange or replace a gift using our **Online Return Center**.

### Exchanges and Replacements

Exchange or replace eligible items through **Your Orders**.

### Check the Status of Your Refund

Follow up on your return and refunds in **Your Orders**.

### Amazon Device Return FAQs

Learn more about Amazon Device Return policies.

### Change Your Account Settings

Update your personal information in **Your Account**.

### Add and Manage Addresses

Manage billing and delivery addresses in **Your Addresses**.

### Two-Step Verification

Add more security to your account.

### View Your Gift Card Balance

Redeem gift cards or view your Gift Card balance and transaction activity.

### Report Something Suspicious

We take fraud, scam, phishing and spoofing attempts seriously. If you receive correspondence you think may not be from Amazon, please report it immediately.